Empathy: Seeing with Someone Else’s Eyes
Beneath complaints are values—fairness, autonomy, recognition. Ask, “What matters most here?” Reflect back the value you hear. This shifts dynamics from defending positions to collaborating on needs, and people soften when they feel genuinely understood.
Empathy: Seeing with Someone Else’s Eyes
Try, “Am I getting this right?” and “Is there more?” These questions validate emotions without agreeing or fixing. They invite nuance, reduce defensiveness, and turn tense conversations into opportunities to learn and strengthen the relationship.
Empathy: Seeing with Someone Else’s Eyes
Recall a time someone captured your feelings perfectly. What did they do differently—tone, timing, curiosity? Share your story below. Your example can help readers practice empathy today and subscribe for weekly listening exercises that actually stick.