Situational Judgment and Scenario-Based Tools
Context narrows ambiguity. When candidates weigh trade-offs in stakeholder tension or customer escalation scenarios, we observe practical reasoning, empathy, and risk assessment. Scores become far more actionable when scenarios mirror the decisions actually made in your roles.
Situational Judgment and Scenario-Based Tools
Great SJTs reflect your values and constraints: service levels, regulatory boundaries, tone expectations, and resources available. Involve exemplary performers, codify scoring rubrics, and pilot with recent hires. Small wording changes can shift what is being truly measured.